Refund Policy - StremLux IPTV Netherlands

Last updated: January 1, 2026

1. General Policy

All subscription purchases are final once activated. Because the Service provides immediate access to digital streaming content, refunds are not available after activation. This is consistent with Netherlands consumer protection laws for digital services.

We strongly encourage using our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Outage

Verified outage affecting your account for 72+ consecutive hours: eligible for pro-rata credit. Must be StremLux infrastructure issue. Request within 14 days.

2.2 Duplicate Charge

Technical duplicate charge: full refund. Proof may be required. Processed within 5-10 business days.

3. Non-Eligible Situations

Change of mind after purchase
Wrong plan selected
Your own internet/device issues
Account suspended for Terms violation
Unused subscription period
Channel availability changes

4. How to Request

Email [email protected] with subject "Refund Request". Include: full name, email, purchase date, issue description, payment reference. Submit within 7 days. Response within 3 business days.

Do you offer a low-risk way to try the service?

Yes — our Try 1 Month plan gives you a full month for just €7.99, so you can evaluate the service without committing long-term.

6. Processing

Approved refunds returned to original payment method within 5-10 business days.

7. Chargebacks

8. Changes

We may modify this policy. Updates posted at https://stremlux.com/refund.html.

9. Contact

Email: [email protected] | Website: https://stremlux.com