Privacy Policy
Last updated: January 1, 2026
StremLux ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect and how we use it at https://stremlux.com.
1. Information We Collect
1.1 Directly Provided
- Account info: name, email, phone
- Payment info processed via secure provider (no full card storage)
- Support communications to [email protected]
1.2 Automatically Collected
- Usage data: pages visited, features used, session duration
- Device info: type, OS, IBO Player version
- IP address for region detection and fraud prevention
- Session cookies for authentication; analytics cookies for improvement
2. How We Use Your Information
- Deliver and manage your subscription
- Process payments and send receipts
- Provide customer support
- Improve service performance
- Send service communications (no unsolicited marketing)
- Prevent fraud and abuse
- Comply with Netherlands legal obligations
We do not sell, rent, or trade your data.
3. Legal Basis (GDPR)
- Contract performance: subscription delivery
- Legitimate interests: fraud prevention, analytics
- Legal obligation: Netherlands law compliance
- Consent: where explicitly requested
4. Data Sharing
Only with payment processors, infrastructure providers (under DPAs), and legal authorities when required.
5. Data Retention
| Data Type | Retention |
|---|---|
| Account data | Subscription + 90 days |
| Payment records | 7 years (legal) |
| Support tickets | 2 years |
| Usage/log data | 90 days rolling |
6. Cookies
Essential cookies (login) and analytics cookies (service improvement). No advertising cookies.
7. Your Rights
Under GDPR: access, correct, delete, restrict, port your data, or withdraw consent. Contact [email protected]. Response within 30 days.
8. Security
TLS/SSL encryption, encrypted storage, access controls, regular security reviews.
9. Children
Not directed at children under 16. We do not knowingly collect minor data.
10. International Transfers
If data leaves the Netherlands, appropriate safeguards (SCCs) are in place.
11. Changes
Updates posted at https://stremlux.com/privacy.html with revised date.
12. Contact
Email: [email protected] | Website: https://stremlux.com